• We will treat each order for goods as an offer by you to purchase the goods under the Sale of Goods Act, subject to these terms and conditions.
• Goods are subject to availability. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
• The price for the goods will be as stated at the time of ordering. Prices are in pounds Sterling. There are no hidden charges. We are entitled to make adjustments to the price of items. If, due to an error, the price published for the goods on our website is wrong we will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we may give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.
• All prices on our website are exclusive of delivery charges which will be payable by the customer at the time of placing the order.
• All photographs and descriptions on our website are for the purpose of giving a description of our goods.
• We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have.
• We shall retain legal title to the products until all payment has been made in full.
• If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you. If goods arrive damaged you must inform us within 14 days and we will replace the goods or refund any money paid for the goods.
• We have the right to terminate any contract between us without penalty. In the event of termination we shall refund to you any money paid by you to us.
• We do not offer credit facilities.
• Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
• These terms and conditions are subject to change at any time without prior notice.

• Orders placed at Fuzzybuzzys.co.uk are processed via Nochex or Paypal which use SSL (secure socket layer) technology. Secure server technology is acknowledged as an industry standard for applications requiring a high degree of security. Secure pages (for payment processing) are recognisable by the prefix https:// at the beginning of the web address. The addition of th 's' means that the site is secure. Once an order is placed an e-mail confirmation containing the order details will be sent immediately.
• We are committed to protecting your privacy. In order to combat fraud, to process your order and to provide you with the best possible service, we need to collect information about you. This includes: your name; address; phone number; email address; and credit/debit card details if paying online. This information, which is collected lawfully in accordance with the Data Protection Act 1998, will be accurate and up to date. It can be checked at any time by emailing us. Any inaccuracies will be deleted or corrected promptly. The personal information which we hold will be held securely using technologies designed to maintain high levels of security.
• We will not e-mail you unless you have given us your consent and we will give you the chance to refuse any marketing email from us in the future.
• We ma, from time to time, use software to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which may be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings. You can modify your browser to prevent this happening by going to Tools/Internet Options (on the browser toolbar), selecting the Privacy tab and adjusting the slider bar setting to between Medium and Block all cookies.
  
  If you have any questions/comments about privacy, please Contact Us.

We are sorry but refunds cannot be offered on personalised orders. If, for any reason, you are not completely satisfied with a non-personalised purchase, please return it in the original packaging requesting a refund, within 7 days quoting the order number and stating your reason for return.

Faulty goods can either be replaced or refunded. This does not affect your statutory rights. Faulty blankets should be returned in the original packaging within fourteen days quoting the order number.

In the unlikely event of a complaint, please email us with details and we will endeavour to deal with your complaint as quickly and efficiently as possible.